سياسة الاستبدال والاسترجاع

The replacement and return policy The customer agrees to the terms once purchasing from the website or from the branch. We hope to send the chassis number with the order, and in case the chassis number is not sent with the order, the responsibility for matching the parts and shipping costs if they differ will fall on the buyer. An order can be exchanged or returned within one week of the purchase date, provided it has not been used, is in its original packaging, and has not been used at all. Since we do not guarantee the level of efficiency of the workshop workers, we confirm that the warranty is only valid if the installation is done at the agency or approved workshops such as Petromin or the agency centers. No warranty claims will be accepted without this condition, and the warranty is only for operation, not exceeding 3 days from receiving the part or one week from the invoice date. No claims will be accepted otherwise. If an error occurs in shipping the part from us, we will bear the full shipping costs; otherwise, the buyer is responsible for returning the part to us, and shipping costs will be deducted from the value of the part. The company's responsibility for the safety of the part ends upon delivery to the shipping company according to the bill of lading, and after that, it is under the responsibility of the buyer. The company bears no responsibility in case of any damage or loss by the shipping company or if the customer does not receive the item from the shipping company. If the parts are returned and found to be damaged or unusable for any reason, they will not be accepted and will be returned to the customer, who will bear the shipping costs. The value of the returned parts will be refunded to the buyer by the same payment method within 3 days of receiving them from the shipping company. Sometimes, the intermediary payment company may take up to 14 days to deposit the amount. Order cancellations are possible before shipping, but shipping fees will be deducted if a shipping bill has been issued, as the shipping bill amount cannot be refunded once issued. Prices, quantities, specifications of parts, and terms of sale are subject to change at any time. Excluded parts that cannot be returned or exchanged: - Parts related to any vehicle with a special order - Parts requested based on the customer's specific request - Electronic or electrical parts once ordered, regardless of installation or not Warranty policy: The warranty is considered void under the following conditions: - Damage caused by traffic accidents, negligence, or modification - Damage resulting from misuse, water, or fire - Removing or tampering with the serial number or tearing it The warranty does not include transportation costs from the customer's location to our centers. The part will not be accepted unless the customer provides a purchase invoice stamped with the company's seal. The warranty is valid from the date of the purchase invoice. The maximum liability of United Safety Company should not exceed the actual purchase price of the product itself.